If it is felt appropriate the receptionist may be able to offer you a 'telephone
appointment' when you can consult your doctor without having to travel to the
surgery. A time will be arranged with you and the doctor will ring you back. Please
remember that the receptionist will not be able to interrupt your doctor's surgery
for you to speak to them immediately.
You can make an appointment at your surgery either by calling in person, telephoning: Hadleigh House 01202 692268, Hadleigh Lodge 012020 694721 or by registering for on-line booking.
If you have
an urgent problem we will ensure you are seen on the same day as your request.
We encourage our patients to see the same doctor on each occasion although we
cannot guarantee an appointment with your usual doctor if you need to be seen
as an emergency. If you find that you are unable to keep your appointment, please
let us know as soon as possible.
The duty doctor will see you at your home if you are too ill to come to the surgery.
If at all possible, try to ring between 8.00 and 10.30am, as this helps us to
plan the rounds and also please ensure that your house is clearly numbered. When
you telephone for a visit, the receptionist may ask you for a few details. Our
reception team have been trained to make these enquiries so that we can help you
in the most appropriate way.
that seeing you at home takes on average four times as long as seeing you in the
surgery, so please help us by keeping home visits to a minimum. Babies and small
children can often be brought to the surgery and we will do our best to ensure
that they are slotted in and seen promptly.
OBTAIN TEST RESULTS?
If you would like to know if your test results have been received please try to
telephone between 11.30am and 3.30pm when the surgery is quieter and the reception
team can give you more time. If you have had several tests, please be aware that
some results can take longer to process than others and the receptionist may not
necessarily know if all your results are back. As the reception team has no medical
knowledge, they will only be able to tell you if an individual test result has
been received. If the result shows abnormal results or requires further discussion/interpretation
the receptionist will refer you to your doctor.
MAKE A SUGGESTION/COMPLAINT?
We encourage your suggestions and comments so that together we can improve our
service to you. If you have a complaint or concern, please speak to our practice
manager, who will advise you on our complaints procedure.
CHANGE MY PERSONAL DETAILS?
It is very important that we have up-to-date information on all our patients,
so please let us know immediately if you change your address, telephone number,
name, etc so we can update our records. Our reception team will be happy to take
down the new details.