HOW DO I...
MAKE AN APPOINTMENT?

You can make an appointment at your surgery either by calling in person or telephoning: Hadleigh House 692268, Hadleigh Lodge 694721.

If you have an urgent problem we will ensure you are seen on the same day as your request. We encourage our patients to see the same doctor on each occasion although we cannot guarantee an appointment with your usual doctor if you need to be seen as an emergency. If you find that you are unable to keep your appointment, please let us know as soon as possible.

HOW DO I...
OBTAIN A HOME VISIT?

The duty doctor will see you at your home if you are too ill to come to the surgery. If at all possible, try to ring between 8.30 and 10.30am, as this helps us to plan the rounds and also please ensure that your house is clearly numbered. When you telephone for a visit, the receptionist may ask you for a few details. Our reception team have been trained to make these enquiries so that we can help you in the most appropriate way.

Please remember that seeing you at home takes on average four times as long as seeing you in the surgery, so please help us by keeping home visits to a minimum. Babies and small children can often be brought to the surgery and we will do our best to ensure that they are slotted in and seen promptly.

HOW DO I...
OBTAIN TEST RESULTS?

If you would like to know if your test results have been received please try to telephone between 11.30am and 3.30pm when the surgery is quieter and the reception team can give you more time. If you have had several tests, please be aware that some results can take longer to process than others and the receptionist may not necessarily know if all your results are back. As the reception team has no medical knowledge, they will only be able to tell you if an individual test result has been received. If the result shows abnormal results or requires further discussion/interpretation the receptionist will refer you to your doctor.

HOW DO I...
MAKE A SUGGESTION/COMPLAINT?

We encourage your suggestions and comments so that together we can improve our service to you. If you have a complaint or concern, please speak to our practice manager, who will advise you on our complaints procedure.

HOW DO I...
CHANGE MY PERSONAL DETAILS?

It is very important that we have up-to-date information on all our patients, so please let us know immediately if you change your address, telephone number, name, etc so we can update our records. Our reception team will be happy to take down the new details.